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Tag: Quality

Customer Service and Turkish Driving

Driving across Turkey we have stopped three times so far for petrol. We have used the same petrol chain (PO) … More

Accountability, Civility, Customer Service, Feedback, Quality

Feedback: Short Term Pain for Long Term Gain

I was recently talking to a friend Sarah who runs the marketing/communications department at a larger organization. Sarah was frustrated … More

Decision Making, Dysfunctional workgroup, Functional workgroup, Micromanagement, performance, Performance management, Quality

Lessons Learned from Brockton High School

I recently read a story in the New York Times about a high school in Brockton Massachusetts that just ten … More

Change, Change management, Civility, Community, Engagement, Quality, Schools
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