“We have tried everything, but nothing seems to make any difference.” Frustration prompts many conversations about dysfunctional workgroups. Everyone knows … More
My new book on workplace incivility has just been released by Springer publishing. I wrote this book because I recognize … More
When with a friend at a café the waiter asked what flavors of ice cream we wanted. Being unable to … More
In a New York Times opinion piece, Theresa Brown wrote about doctors showing disrespect for nurses. Ms. Brown acknowledges that … More
The past week included a major event in the history of terrorism. The news reporting has considered the event as … More
The worst thing a job can do to you is kill the joy of doing what you love. Margaret, a … More
You would think that people working in a civil group would rarely encounter incivility and you would be correct. For … More
Sometimes relationships get stuck. When that happens, getting relationships back on track becomes a major priority.
The small stuff can make a difference. Today’s post considers small actions that make a difference in building a community.
When working with organizations implementing CREW, I’ve been impressed by efforts to sustain their gains in respect and civility. Improving … More