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Tag: Customer Service

TripAdvisor and Customer Service

Everyone is a critic. And now, with sites such as TripAdvisor, everyone can be a restaurant or hotel critic. This … More

Accountability, Advice, Civility, Community, Customer Service, Performance appraisal

Customer Service and Turkish Driving

Driving across Turkey we have stopped three times so far for petrol. We have used the same petrol chain (PO) … More

Accountability, Civility, Customer Service, Feedback, Quality

The Netflix “Mea Culpa”

I am an avid user of Netflix. We love watching movies in our house and take advantage of both the … More

Civility, Communications, Customer Service, Managing mistakes, Relationship management
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