It’s never entirely the situation and it’s never entirely the person. So much of what is truly interesting lies between … More
Tag: Civility
Going It Alone
A recurring question in discussions of workplace incivility is about going it alone. My approach to addressing workplace incivility has … More
What a One-Lane Bridge Teaches about Civility
The road into the town of Hanalei, Kauai, Hawaii takes a couple of hairpin turns winding down towards the river … More
Leader/Member Relationship Has a Major Impact
The previous post noted the important role of community for people who showed dramatic improvements in burnout from one year … More
A Sense of Community Leads to Amazing Improvements in Work Engagement
When conducting an analysis of data from hospital surveys a few years ago, I noticed that there were 10 people … More
The Big Divide: How Teams React to Stress
Some teams come together under stress; some fall apart. In a feature story in the Halifax Chronicle Herald I had … More
The Trust Gap
Following on the previous post, I explore more on leadership and trust. I noticed a number of workgroups had a … More
The Many Channels of Incivility
The November issue of the American Psychology Association Monitor reported on a growing incidence of workplace incivility. It reflects on … More
Leading Change You Don’t Believe In: Making Sense of it All
When receiving the responsibility to implement any policy, an essential step is to make sense of the policy. In doing … More
Preventing Burnout: Improving Recovery Cycles
An important dimension of the burnout process is interrupted recovery. The problem is not so much that people get tired. … More