The World Health Organization stated its intention to include job burnout in its 11th version of the International Classification of … More
Category: Workgroups
Overview: Western Health SCORE Project
SCORE is a workgroup-based civility intervention. Although informed by experience with CREW, SCORE differs in important ways. SCORE occurs through … More
Strengthening a Culture Of Respect and Engagement (SCORE)
The workgroup process, Strengthening a Culture Of Respect and Engagement (SCORE) was developed to help workgroups overcome forces that weaken … More
Conquering Burnout
In our cover story for the January 2015 issue of Scientific American Mind (Conquering Burnout), Christina Maslach and I reflected … More
The Person in Situation
It’s never entirely the situation and it’s never entirely the person. So much of what is truly interesting lies between … More
Going It Alone
A recurring question in discussions of workplace incivility is about going it alone. My approach to addressing workplace incivility has … More
The Good and Bad of Productivity Increases
Increasing productivity is an admirable goal with a serious downside. In the best sense, increasing productivity means working smarter that … More
Appreciation is Energizing
Much good work goes unrecognized. People make fine contributions that no one acknowledges. Perhaps the work is so subtle it … More
Manager Burnout The Erosive Power of Insincerity
Kristin, a unit manager in a large hospital, described what bothered her about her job: “My frustration comes from, not … More
A Sense of Community Leads to Amazing Improvements in Work Engagement
When conducting an analysis of data from hospital surveys a few years ago, I noticed that there were 10 people … More