SCORE is a workgroup-based civility intervention. Although informed by experience with CREW, SCORE differs in important ways. SCORE occurs through … More
Category: Organizational Change
Conquering Burnout
In our cover story for the January 2015 issue of Scientific American Mind (Conquering Burnout), Christina Maslach and I reflected … More
Finding Common Ground at High Levels
The objective in the previous post in this series was identifying the various players who have some accountability for the … More
Perpetuating the Problem
A previous post considered the strain experienced by first line managers when sorting out conflicting priorities. A reader, Peggy, noted … More
Leading Change You Don’t Believe In: Making Sense of it All
When receiving the responsibility to implement any policy, an essential step is to make sense of the policy. In doing … More
Leading Change You Don’t Believe In: Can You Fake It?
As noted in a previous post the first step in managing such change is for senior management to make sense … More
Preventing Burnout: Core Value Conflicts
Value conflicts drive burnout. A consistent theme in our work with hospital employees has been that they feel pulled in … More
Preventing Burnout: Community
A workplace can be a community or a battleground. People do not simply co-exist; they interact. They can ignore one … More
Preventing Burnout: Job Crafting
Burnout is more than exhaustion. In addition to becoming tired, people lose their enthusiasm for their work. They want more … More
Civility on the Supreme Court
The Supreme Court of the United States (SCOTUS) was in the news a lot last week as they decided high … More