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Category: Organizational Change

Overview: Western Health SCORE Project

SCORE is a workgroup-based civility intervention. Although informed by experience with CREW, SCORE differs in important ways. SCORE occurs through … More

Conquering Burnout

In our cover story for the January 2015 issue of Scientific American Mind (Conquering Burnout), Christina Maslach and I reflected … More

Burnout, Dysfunctional work groups, Teamwork, Worklife

Finding Common Ground at High Levels

The objective in the previous post in this series was identifying the various players who have some accountability for the … More

Burnout, Leadership

Perpetuating the Problem

A previous post considered the strain experienced by first line managers when sorting out conflicting priorities. A reader, Peggy, noted … More

Burnout, Leadership, Teamwork, Workgroups

Leading Change You Don’t Believe In: Making Sense of it All

When receiving the responsibility to implement any policy, an essential step is to make sense of the policy. In doing … More

Change, Civility, Leadership, Teamwork, Workgroups, Workplace resilience

Leading Change You Don’t Believe In: Can You Fake It?

As noted in a previous post the first step in managing such change is for senior management to make sense … More

Leadership, Teamwork, Workgroup, Workgroups

Preventing Burnout: Core Value Conflicts

Value conflicts drive burnout. A consistent theme in our work with hospital employees has been that they feel pulled in … More

Burnout, Community, relationships, Resilience, Values, Workplace resilience

Preventing Burnout: Community

A workplace can be a community or a battleground. People do not simply co-exist; they interact. They can ignore one … More

Burnout, Civility, Community, Dysfunctional work groups

Preventing Burnout: Job Crafting

Burnout is more than exhaustion. In addition to becoming tired, people lose their enthusiasm for their work. They want more … More

Burnout, Employee Engagement, Engagement, Teamwork

Civility on the Supreme Court

The Supreme Court of the United States (SCOTUS) was in the news a lot last week as they decided high … More

Civility, Civility Respect Engagement at Work, Dysfunctional work groups, Resilience, Respect, Supervision

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