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Category: Dysfunctional Groups

A series of articles concerning the problems of habitually incivil groups, and how to improve their interactions.

Overview: Western Health SCORE Project

SCORE is a workgroup-based civility intervention. Although informed by experience with CREW, SCORE differs in important ways. SCORE occurs through … More

Strengthening a Culture Of Respect and Engagement (SCORE)

The workgroup process, Strengthening a Culture Of Respect and Engagement (SCORE) was developed to help workgroups overcome forces that weaken … More

The Person in Situation

It’s never entirely the situation and it’s never entirely the person. So much of what is truly interesting lies between … More

Civility, Civility Respect Engagement at Work, CREW, Dysfunctional work groups, Team Dysfunction, Workgroups, Workplace resilience

Going It Alone

A recurring question in discussions of workplace incivility is about going it alone. My approach to addressing workplace incivility has … More

Civility, CREW, Incivility, Respect

Workplace Justice Improves Engagement in 3 Ways

When the department manager left the company, Bill was confident that he would move into that position based on his … More

Burnout, Community, Dysfunctional work groups, Worklife, Workplace resilience

Leader/Member Relationship Has a Major Impact

The previous post noted the important role of community for people who showed dramatic improvements in burnout from one year … More

Burnout, Civility, Incivility, Leadership, Workgroup

A Sense of Community Leads to Amazing Improvements in Work Engagement

When conducting an analysis of data from hospital surveys a few years ago, I noticed that there were 10 people … More

Burnout, Civility, Community, Leadership, Teamwork, Work Engagement

The Big Divide: How Teams React to Stress

Some teams come together under stress; some fall apart. In a feature story in the Halifax Chronicle Herald I had … More

Burnout, Civility, Respect, Teamwork, Workgroup, Workgroups, Workplace resilience

Leading Change You Don’t Believe In

Change management has a better image than it deserves. The problem in health care is that much of change management … More

Leadership, Teamwork

Preventing Burnout: More on What Managers Can Do

A previous post considered ways in which leaders can manage to reduce the potential for burnout among their employees. One … More

Civility, Collegiality, Resilience, Teamwork

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