Overview: Western Health SCORE Project

SCORE is a workgroup-based civility intervention. Although informed by experience with CREW, SCORE differs in important ways. SCORE occurs through … More

Burnout is More Than an Individual Problem

An article in Fast Company, considered, “How to Protect Your Employees from Burnout.” The article identifies six issues that are … More

StressFullCompensation

On Saturday 8 November 2014 I led a workshop on job burnout for a conference, StressFullCompensation in Halifax, NS. A … More

Going It Alone

A recurring question in discussions of workplace incivility is about going it alone. My approach to addressing workplace incivility has … More

What a One-Lane Bridge Teaches about Civility

The road into the town of Hanalei, Kauai, Hawaii takes a couple of hairpin turns winding down towards the river … More

A Sense of Community Leads to Amazing Improvements in Work Engagement

When conducting an analysis of data from hospital surveys a few years ago, I noticed that there were 10 people … More

Hope and Trust

In their foundations annual letter Bill and Melinda Gates demonstrated a core element of leadership: inspiring hope. The letter challenged … More

What Are We Doing in the Azores?

After a few days of conferences, presentations, conversations, and dinners, we found ourselves having an hour at the airport at … More

The Many Channels of Incivility

The November issue of the American Psychology Association Monitor reported on a growing incidence of workplace incivility. It reflects on … More

Micro Recovery: Sustaining Your Energy Through the Workday

With exhaustion being a defining feature of burnout, the most direct approach to preventing burnout rests on sustaining your energy … More