SCORE Overview SCORE is a facilitated workgroup program run over 5 x 90 minute sessions, scheduled 3 to 4 weeks … More
Category: CREW
Articles concerning the CREW (Civility, Respect & Engagement @ Work) intervention program for improving workplace environments.
Overview: Western Health SCORE Project
SCORE is a workgroup-based civility intervention. Although informed by experience with CREW, SCORE differs in important ways. SCORE occurs through … More
Burnout is More Than an Individual Problem
An article in Fast Company, considered, “How to Protect Your Employees from Burnout.” The article identifies six issues that are … More
StressFullCompensation
On Saturday 8 November 2014 I led a workshop on job burnout for a conference, StressFullCompensation in Halifax, NS. A … More
Going It Alone
A recurring question in discussions of workplace incivility is about going it alone. My approach to addressing workplace incivility has … More
What a One-Lane Bridge Teaches about Civility
The road into the town of Hanalei, Kauai, Hawaii takes a couple of hairpin turns winding down towards the river … More
A Sense of Community Leads to Amazing Improvements in Work Engagement
When conducting an analysis of data from hospital surveys a few years ago, I noticed that there were 10 people … More
Hope and Trust
In their foundations annual letter Bill and Melinda Gates demonstrated a core element of leadership: inspiring hope. The letter challenged … More
What Are We Doing in the Azores?
After a few days of conferences, presentations, conversations, and dinners, we found ourselves having an hour at the airport at … More
The Many Channels of Incivility
The November issue of the American Psychology Association Monitor reported on a growing incidence of workplace incivility. It reflects on … More