SCORE Overview SCORE is a facilitated workgroup program run over 5 x 90 minute sessions, scheduled 3 to 4 weeks … More
Category: Civility
Articles pertaining to civility, as it applies in the workplace.
Overview: Western Health SCORE Project
SCORE is a workgroup-based civility intervention. Although informed by experience with CREW, SCORE differs in important ways. SCORE occurs through … More
Strengthening a Culture Of Respect and Engagement (SCORE)
The workgroup process, Strengthening a Culture Of Respect and Engagement (SCORE) was developed to help workgroups overcome forces that weaken … More
The Person in Situation
It’s never entirely the situation and it’s never entirely the person. So much of what is truly interesting lies between … More
Going It Alone
A recurring question in discussions of workplace incivility is about going it alone. My approach to addressing workplace incivility has … More
Strategies for Burnout Recovery
Recovering from burnout is a major challenge. In my conversations with people who have experienced burnout, many have changed jobs … More
What a One-Lane Bridge Teaches about Civility
The road into the town of Hanalei, Kauai, Hawaii takes a couple of hairpin turns winding down towards the river … More
Leader/Member Relationship Has a Major Impact
The previous post noted the important role of community for people who showed dramatic improvements in burnout from one year … More
A Sense of Community Leads to Amazing Improvements in Work Engagement
When conducting an analysis of data from hospital surveys a few years ago, I noticed that there were 10 people … More
The Shared Quality of Burnout & Engagement
For the most part, people working together on hospital units get along well. On some units, the social climate of … More