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Category: Change Management

Overview: Western Health SCORE Project

SCORE is a workgroup-based civility intervention. Although informed by experience with CREW, SCORE differs in important ways. SCORE occurs through … More

The Good and Bad of Productivity Increases

Increasing productivity is an admirable goal with a serious downside. In the best sense, increasing productivity means working smarter that … More

Burnout, Engagement, Exhaustion

A Strategy for Increased Work Engagement

Inactivity is not the answer. Reducing demands does not mean sitting around with nothing to do. Idleness would not do … More

Burnout, Employee Engagement, Values, Work Engagement

Long Cycles, Short Cycles: Implications for Burnout and Engagement

When the only constant is change, people become concerned with predicting the direction and intensity of change. A specific concern … More

Burnout, Employee Engagement, Energy, Engagement, Work Engagement, Workplace resilience

A Sense of Community Leads to Amazing Improvements in Work Engagement

When conducting an analysis of data from hospital surveys a few years ago, I noticed that there were 10 people … More

Burnout, Civility, Community, Leadership, Teamwork, Work Engagement

The Win/Win of Shared Efficacy

The challenges First Line Managers (FLMs) face in their work differ from those of their team members. However, FLMs’ psychological … More

Burnout, Leadership, Management

Finding Common Ground at High Levels

The objective in the previous post in this series was identifying the various players who have some accountability for the … More

Burnout, Leadership

Two Diverging Poles on Addressing Burnout

In the New York Times Alina Tugend recently wrote an article on job burnout. Alina and I had an interesting … More

Burnout, Civility Respect Engagement at Work, Dysfunctional work groups, Psychological safety, Worklife

Leading Change You Don’t Believe In: Making Sense of it All

When receiving the responsibility to implement any policy, an essential step is to make sense of the policy. In doing … More

Change, Civility, Leadership, Teamwork, Workgroups, Workplace resilience

Preventing Burnout: Improving Recovery Cycles

An important dimension of the burnout process is interrupted recovery. The problem is not so much that people get tired. … More

Civility, Engagement, Resilience, Teamwork

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