SCORE is a workgroup-based civility intervention. Although informed by experience with CREW, SCORE differs in important ways. SCORE occurs through … More
Category: Change Management
The Good and Bad of Productivity Increases
Increasing productivity is an admirable goal with a serious downside. In the best sense, increasing productivity means working smarter that … More
A Strategy for Increased Work Engagement
Inactivity is not the answer. Reducing demands does not mean sitting around with nothing to do. Idleness would not do … More
Long Cycles, Short Cycles: Implications for Burnout and Engagement
When the only constant is change, people become concerned with predicting the direction and intensity of change. A specific concern … More
A Sense of Community Leads to Amazing Improvements in Work Engagement
When conducting an analysis of data from hospital surveys a few years ago, I noticed that there were 10 people … More
The Win/Win of Shared Efficacy
The challenges First Line Managers (FLMs) face in their work differ from those of their team members. However, FLMs’ psychological … More
Finding Common Ground at High Levels
The objective in the previous post in this series was identifying the various players who have some accountability for the … More
Two Diverging Poles on Addressing Burnout
In the New York Times Alina Tugend recently wrote an article on job burnout. Alina and I had an interesting … More
Leading Change You Don’t Believe In: Making Sense of it All
When receiving the responsibility to implement any policy, an essential step is to make sense of the policy. In doing … More
Preventing Burnout: Improving Recovery Cycles
An important dimension of the burnout process is interrupted recovery. The problem is not so much that people get tired. … More