Overview: Western Health SCORE Project

SCORE is a workgroup-based civility intervention. Although informed by experience with CREW, SCORE differs in important ways. SCORE occurs through … More

Strengthening a Culture Of Respect and Engagement (SCORE)

The workgroup process, Strengthening a Culture Of Respect and Engagement (SCORE) was developed to help workgroups overcome forces that weaken … More

Startup Burnout

The Startup podcast that tracks the real-time evolution of a podcast business, Gimlet Media, aired an episode titled, Burnout. The … More

Conquering Burnout

In our cover story for the January 2015 issue of Scientific American Mind (Conquering Burnout), Christina Maslach and I reflected … More

Three Points on Banishing Burnout

Individual therapy encounters formidable challenges in addressing burnout. • Burnout is a Relationship Problem. At its core burnout is a … More

The Person in Situation

It’s never entirely the situation and it’s never entirely the person. So much of what is truly interesting lies between … More

Going It Alone

A recurring question in discussions of workplace incivility is about going it alone. My approach to addressing workplace incivility has … More

The Good and Bad of Productivity Increases

Increasing productivity is an admirable goal with a serious downside. In the best sense, increasing productivity means working smarter that … More

Strategies for Burnout Recovery

Recovering from burnout is a major challenge. In my conversations with people who have experienced burnout, many have changed jobs … More

Appreciation is Energizing

Much good work goes unrecognized. People make fine contributions that no one acknowledges. Perhaps the work is so subtle it … More