Challenges to Workgroup Cultures One rude encounter can ruin your day. You expect people to behave professionally at work. And … More
Author: Dr. Michael Leiter
Burnout in a Time of COVID-19
“My colleagues, both physicians and nurses, they cry every day.” The 17 March interview on the NYT’s Daily podcast with … More
SCORE (Strengthening a Culture Of Respect and Engagement) Overview
SCORE Overview SCORE is a facilitated workgroup program run over 5 x 90 minute sessions, scheduled 3 to 4 weeks … More
Burnout Becomes an Occupational Phenomenon in the ICD–11
The World Health Organization stated its intention to include job burnout in its 11th version of the International Classification of … More
Yes, People Can Become More Civil!
The graphs on this page contrast two Wave 1 SCORE units with the Control groups (the 3 units just beginning … More
Overview: Western Health SCORE Project
SCORE is a workgroup-based civility intervention. Although informed by experience with CREW, SCORE differs in important ways. SCORE occurs through … More
Strengthening a Culture Of Respect and Engagement (SCORE)
The workgroup process, Strengthening a Culture Of Respect and Engagement (SCORE) was developed to help workgroups overcome forces that weaken … More
Preventing and Alleviating Burnout
Nursing Presentation 2 Feb 2018 This ppt is from a talk on 2 February 2018 to nurses from healthcare settings … More
Burnout is More Than an Individual Problem
An article in Fast Company, considered, “How to Protect Your Employees from Burnout.” The article identifies six issues that are … More
Attachment Styles & Incivility at Work
I recently published the article, “Attachment styles at work: Measurement, collegial relationships, and burnout,” with Arla Day and Lisa Price … More