The 21st century is all about a knowledge economy. However, despite the power of knowledge to bestow power and wealth, many discoveries have no impact. Insights with implications for organizational effectiveness or personal fulfillment through work languish.
One challenge for creators of knowledge is getting their discoveries in front of people who can put them to use. That is only one step along the way. In our work with managers in a variety of industries, here are three factors that influence their decisions to try something new.
Three Factors for Managers
The quality of research findings impresses managers. They like to see a strong impact for a treatment group in contrast to a control group. These results show that the method makes a difference.
Managers also attend to the relevance of research to their specific business sector. Hospital managers are impressed with research conducted in hospitals, while managers of hardware stores may doubt its relevance to their line of work.
Managers look for a value impact. Not only do they seek methods that affect their bottom line, they have a limited time frame for that impact. If managers invest the current year’s operating funds into a project, they hope to recover that cost this year.
Sharing New Knowledge
In our quest to contribute to developing management knowledge, we published a major research report on CREW.
This article has recently appeared in the online version of the Journal of Applied Psychology. It describes our research on the impact of CREW (Civility, Respect, and Engagement with Work) with a group of Canadian hospitals. The research confirmed that CREW not only improved civility but also resulted in improved satisfaction and commitment along with reduced distressed.
This study is the major report on our three-year intervention study assessing the impact of CREW. It outlines the conceptual issues in understanding workplace incivility and methods for addressing the problem.
This new article is available now in Michael’s Filing Cabinet. You will need to login to read the article (as the most recent, it is currently the first entry under ‘Journal Articles’). If you do not yet have your own account here, you may register here.