The conclusion of last week’s blog, Four Hypotheses For Why Health Care Managers Don’t Get Engagement, was that they often lack confidence in their capacity to change the things that really matter. I certainly don’t want to leave the conversation there. So, here are three strategies towards managing for engagement in health care.
Strategy One: Find A Friend. Better yet, find a bunch of friends. Managing for engagement is challenging. Sharing the quest with other people will bring emotional support, new ideas, and practical suggestions. We find that the midpoint meetings for our CREW initiative provide a forum for sharing experiences on introducing positive change at work. When you take action on work engagement, you soon become a subject matter expert with something to offer to your colleagues.
Strategy Two: Think Sustainability. The world of work has been through a rough patch as health care facilities cut staffing to reduce spending. People already feel stretched. The time has come to shy away from the uplifting events that require a lot of energy and commitment up front. It’s time to focus on initiatives that develop a sense of flow. Your people are experiencing an energy crisis; don’t squander what remains. Find activities that energize.
Strategy Three: Focus on Core Values. The bottom line does not inspire all that much allegiance from point-of-care providers in health care. They may get its importance at some abstract level, but the bottom line is your problem as a manager. Their issue and their core values have to do with quality of service, patient safety, and fulfillment through performance at a refined level of expertise. Yes, you need support. That’s what Strategy One is all about. But the point-of-care providers are not there to be your management support group.
So, consider each of these strategies in making a step towards managing for Engagement.